For SkyRun Vacation Rentals, managing more than 1,500 vacation rental properties at 45 franchise locations requires seamless coordination between their property management software (PMS) and access control systems. As the company has grown, SkyRun needed a solution that could modernize operations while maintaining the flexibility to accommodate various property types and homeowner preferences. RemoteLock and TRACK PMS were the perfect solutions.

The Challenge: Outgrowing a Proprietary System

For more than a decade, SkyRun relied on its proprietary property management system. “It was architected on older legacy software,” recalls Lindsey Eller, Director of Location Support at SkyRun. While it was built to meet their specific needs, maintaining and upgrading the software became increasingly difficult. As technology advanced, the limitations of their in-house system became more apparent — particularly when it came to integrations with modern tools like access control solutions.

Their team needed a solution that offered robust features, automation, and seamless integration with RemoteLock, which they had been using for more than 13 years. “Out of the box software had come an extremely long way” since the original system was built, says Eller.

Because SkyRun manages a wide variety of properties and locations, each with unique access needs, RemoteLock’s versatility and scalability was an integral part of their daily operations. The ability to continue using RemoteLock across their properties without disruption was a major factor in their search for a new PMS.

The Solution: TRACK + RemoteLock

After evaluating multiple software providers, SkyRun chose TRACK for its advanced capabilities, including trust accounting tools, owner portals, housekeeping and maintenance coordination, and front-desk operations. 

Just as important, TRACK’s integration with RemoteLock ensured a smooth transition — allowing SkyRun to keep its existing smart lock infrastructure while upgrading to a modern property management system. “I have to commend RemoteLock and TRACK for creating such a strong integration,” says Eller. 

"I have to commend RemoteLock and Track for creating such a strong integration."

Lindsey Eller,
Director of Location Support  
SkyRun Vacation Rentals

By combining TRACK with RemoteLock, SkyRun was able to:

• Eliminate the complexity of managing multiple access solutions: RemoteLock’s platform allows SkyRun to centrally manage smart locks across all properties, regardless of hardware brand or location.
• Automate guest and staff access: With TRACK automatically generating and sending PIN codes via RemoteLock, SkyRun owners no longer have to spend time manually assigning or revoking access.
• Scale efficiently: With plans to add 350 new doors by the end of 2025, SkyRun needed a solution that would grow with them. TRACK and RemoteLock provide a streamlined tech stack that simplifies onboarding new properties.

Seamless Integration and Saving Time

The integration between TRACK and RemoteLock has proven to be a game-changer for SkyRun. According to Eller, transitioning from their legacy system to TRACK was far easier than anticipated. RemoteLock’s dedicated account management and support also made onboarding smooth, allowing staff to focus on operations rather than troubleshooting.

One of the biggest advantages? The time SkyRun’s property owners have saved. Eller noted that automation through TRACK and RemoteLock has reduced manual tasks for the team, ensuring that franchisees can manage their rentals efficiently without increasing workload.

Future-Proofing SkyRun’s Access Control

As SkyRun continues to expand, they see even greater opportunities to leverage RemoteLock’s evolving features. From leak and noise sensors to thermostat integrations, SkyRun is excited about future enhancements that will further streamline operations and enhance the guest experience.

For vacation rental operators looking for a scalable, efficient way to manage access, the success of SkyRun highlights the power of pairing RemoteLock with a leading PMS like TRACK.

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