True access control horror stories: the employee who wouldn't go away
Jacqueline W., the owner of a thriving property management company for 150 vacation rentals, manages about 30 employees across her reservation, housekeeping, maintenance and owner relations departments. So, she knows the ins and outs of managing people. What she didn’t expect was a former employee who came back to haunt her in a very real way.
“All of the sudden, we started seeing TVs stolen!,” recalls Jacqueline. We couldn’t figure out how this was happening! How is this person getting in there?! How does he or she know it’s empty?”
"...we started seeing TVs stolen!"
More guest experience insights, straight to your inbox
Subscribe for tactics on automation, upsells, and operations built for short-term rental teams.
The thieving went on for about 2-3 weeks. “And you can only imagine what I’m having to tell the owners. And some of the units got hit twice!” she remembers with chagrin. Finally, the operator and her staff caught a glimpse of the thief on camera and could pinpoint the identity. “She was a former housekeeping manager who hadn’t worked with us for months. I eventually find her, squatting in an empty unit that she had a key to. Somehow, she had keys to everything!”
"Somehow, she had keys to everything!"
Jacqueline knew her property access needed a major upgrade. After replacing the TVs and evicting the squatter, Jacqueline secured her vacation rental properties with smart locks enabled with RemoteLock software. Not only are there no keys to copy now, but she can easily track access in real-time with a glance at her dashboard. “If I would have had smart locks back then … guess what? She wouldn’t have been able to get in.
It blows my mind when managers are still giving their housekeepers and maintenance keys. Y’all are opening the door to a huge liability!” she contends. “Why give yourself all that trouble? It’s just so easy now with RemoteLock.”
"It’s just so easy now with RemoteLock."
Ready to get rid of all those keys and make your properties safer?
RemoteLock's access experts can help you tackle any access control problem. Request a consult to find the right solution for your business.
See how RemoteLock works for vacation rentals
Explore solutions built for hosts, guest access automation, and portfolio management.
RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution.
Access that Works Everywhere
One flexible platform built to support modern properties, no matter who needs access or how your portfolio scales
Interested in learning more?
Explore blogs, webinars, and videos related to what you just read
Why boutique hotels are outgrowing their PMS-only access workflows
The vacation rental operator's mid-season tech stack tune-up
Managing a multifamily portfolio from one dashboard: what really changes day-to-day
