Juniper Holiday + Home is a vacation rental management company based in Southwest Michigan. The team cares for more than 100 privately owned homes across Southwest Michigan and Northern Indiana, from lakeside cottages and countryside farmhouses to larger homes built for families and groups.

Owners trust Juniper with the care of their homes as much as with the experience of the guests who stay in them, so dependable access sits at the center of how the company operates. Today, 103 homes and 126 locks and access devices are managed through a single RemoteLock account.

From lockboxes and shared codes to automated access

Before RemoteLock, Juniper relied on lockboxes and shared codes. Every arrival depended on someone remembering to set or change a code at the right time. Housekeepers and vendors often shared the same codes for long stretches, and a single missed update could leave a guest standing at the door or leave a home less secure than owners expected.

As the portfolio grew, the manual approach stopped scaling. Juniper needed a system that would issue unique codes automatically for every reservation and show the operations team who entered each home and when, without adding work to an already full day.

Automating guest access with a Guesty integration

RemoteLock's native integration with Guesty, Juniper's property management system, was essential to the decision. Once each listing is mapped to the lock installed at that property, guest access is generated automatically for every new reservation. Each guest receives a unique, self-expiring code when they book, and the code ends when the stay does.

"Guest codes now generate and expire on their own as reservations are booked or changed. It removed one of the most repetitive tasks from our team's day." — Laura Reines, CTO, Juniper Holiday + Home

Scheduled access for housekeepers and vendors

Housekeepers and maintenance vendors each receive their own credentials, scheduled around their work. Granting and revoking access happens in moments, so no one keeps a standing key to a home after the job is done.

Juniper treats a few policies as standard for any company entrusted with homes that belong to other people:

• No shared or permanent codes
• Access scheduled to the specific stay or task
• Credentials removed the moment someone no longer needs them
• Regular review of entry logs

RemoteLock makes each of these simple to enforce across the whole portfolio.

One dashboard for every type of lock

RemoteLock operates as a universal access control platform rather than a single-brand ecosystem. It centralizes management of smart locks and wired access hardware, so Juniper's team manages every lock type from one dashboard instead of juggling a separate app for each manufacturer.

That flexibility has grown with the business. At one multi-unit property, Juniper uses RemoteLock's Access Control Device (ACD) feature to operate a gate arm. Each guest's gate code matches their door code, so arrival feels effortless while entry to the property stays fully controlled.

Juniper also manages a handful of TTLock smart lockboxes through the same account, which provides secure key storage where a keypad lock isn't practical.

"We manage every point of entry from one place: front doors, a gate arm, and smart lockboxes, all in the same account." — Laura Reines, CTO, Juniper Holiday + Home

Activity logs that answer questions in moments

RemoteLock keeps a timestamped record of every entry. If an emergency or damage claim ever arose, Juniper could show exactly which code opened the door and when. When a question comes up about an entry, the team checks the activity log instead of chasing answers by phone.

For owners, that record is genuine peace of mind. For the team, it means a factual answer in moments rather than a guess.

Confidence for guests, owners, and the team

Guests arrive with a unique code tied to their reservation, which sets the tone for their stay and lets the team focus on hospitality rather than troubleshooting. Behind the scenes, access schedules ensure guests and service providers enter only when they are expected, and the activity log shows who was in a home at any given time.

Owners know their property is never open to anyone without a reason to be there. That assurance has become one of the strongest parts of Juniper's promise to them.

See what RemoteLock can do

Juniper has relied on RemoteLock for years, and the setup has grown alongside the portfolio. From connecting directly to Guesty to handling a gate arm and smart lockboxes alongside door locks, RemoteLock adapted without forcing Juniper to rebuild its processes.

"RemoteLock takes one of the most error-prone parts of vacation rental operations and makes it reliable. Any operator who wants dependable access today and room to grow tomorrow will find RemoteLock a partner worth having." — Laura Reines, CTO, Juniper Holiday + Home