We’ve seen several retailers —whether local, regional, or national — survive the boom of ecommerce and manage to expand their network of locations. But as expansion occurs, the operational issues that retailers often deal with intensify.
We’ve identified common challenges multi-store retailers face, so you can be prepared to solve them as your chain expands.
Holding Employees Accountable Without Constantly Monitoring Activity
As a retail manager, you’d like to believe that you’ve hired responsible employees that are a good fit for your company culture. No matter how invested your employees may seem in the success of the business, there are always some who shirk responsibilities, bend the rules, or even do something illegal. Being able to monitor activity from another location, whether it’s as overt as security cameras or as discreet as monitoring employees’ access and activity in physical spaces, is crucial to stopping and deterring damaging behavior.
Receiving Deliveries Without Managers Being Present
Deliveries are often made within a narrow window of time, but after waiting a wide range of hours. A manager or supervisor usually needs to meet the vendor, account for the contents, and sign off on the delivery. As retail chains grow, it might not always be possible for a manager to be present to receive deliveries. Having a system with the ability to alert managers when a delivery has been made and by whom, gives managers the freedom to tend to other matters that require their attention, and puts the accountability on vendors to complete deliveries.
Scheduling Employees Across Dispersed Locations
Ensuring retail stores are properly staffed is at the top of store managers’ priority lists, especially as new stores open in an area. Retailers may need to ask employees to split time between locations. Balancing employee shifts and time-off requests can be challenging if there’s no unified system that connects schedules across locations. On top of that, it can be even harder to manage employee access to inventory rooms or break rooms — ideally, employees would only have access during their shifts at specific locations. Many retailers will either leave these areas unlocked or use keys to manage entry, both of which create security vulnerabilities. Not to mention keys may need to be physically handed off and collected when shifts begin and end, or when employee turnover occurs. Finding a system that integrates with scheduling software and automatically grants access to employees when and where it’s needed keeps retail stores secure while streamlining operations.
Finding a Way to Combat These Challenges
There’s a wide range of challenges that brick-and-mortar retailers face, but the most successful ones innovate with scalable solutions that enable growth. Electronic access control systems ease the burden on retail managers to be in multiple places at once by providing a dashboard that can be controlled from any smartphone or laptop and can be integrated into existing systems.
EdgeState is a cloud-based software that gives retailers powerful control over access. Whether it’s auditing access activity of individuals, enabling temporary user access for deliveries, or eliminating the use of keys from your retail stores, RemoteLock enables you to manage access for every employee, across multiple locations. Connect with a RemoteLock representative today for more details.
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