How one Luxury Vacation Rental Company Streamlined Guest Access with RemoteLock
Exceptional Stays is a premier vacation rental company based in Telluride, Colorado. With a diverse portfolio of more than 120 upscale properties leased from homeowners, they specialize in providing guests with unforgettable mountain experiences. Their rentals range from high-end condos to expansive slopeside estates, all curated with top-tier amenities and meticulous presentation. Exceptional Stays handles every detail in-house — from housekeeping to concierge service — to maintain the elevated standards their guests and homeowners expect.
Each home is unique, and maintaining that individuality is part of the brand’s appeal. Whether it’s a historic alpine lodge or a sleek, modern penthouse, guests can count on a seamless and luxurious experience from the moment they book until checkout. “It’s all about consistency without compromising character,” said Jason Vargas, general manager.
Upgrading from Manual Solutions
Before adopting RemoteLock, Exceptional Stays had no formal access control system in place. Many properties relied on traditional lockboxes, which fell short of the luxury experience they aimed to deliver. There was no easy way to issue or manage access credentials remotely. Generating entry codes was manual, and coordination with guests, housekeepers, and vendors required a huge amount of inconvenient hands-on effort.
For a company built around high standards, the lack of automation in such a critical area created friction. Some homeowners were initially hesitant about installing smart locks, concerned about compatibility with custom doors or the security of digital systems. “We had to assure them that security wouldn’t be compromised, it would be enhanced,” Jason explained. Still, Exceptional Stays knew that streamlining access would benefit everyone — especially their homeowners and staff.
Smarter Entry, Happier Guests and Homeowners
RemoteLock allowed Exceptional Stays to elevate their operations while staying true to their luxury promise. With RemoteLock integrated into TRACK, their property management system, they can now automate code generation for guests, staff, and vendors. Each entry is recorded, giving both staff and homeowners peace of mind.
The software makes it simple to manage who can access a property and when. Housekeepers and outside contractors receive time-bound PINs, eliminating the need for key handoffs or lockbox maintenance. Guests enjoy a seamless arrival experience, and the team saves hours every week coordinating check-ins.
Security has improved, too. Entry events are logged and visible from a centralized dashboard, so staff can easily see who accessed a property and when. This visibility reassures homeowners that their investments are being monitored responsibly.
Versatility Without Compromise
One of the biggest advantages of RemoteLock is its compatibility with a wide range of smart locks. For Exceptional Stays, this flexibility is crucial. Their portfolio includes properties with ornate wooden doors, custom finishes, and architecture that simply can’t accommodate a one-size-fits-all solution.
RemoteLock supports hundreds of lock models from top brands and includes Wi-Fi, Z-Wave, and even offline-capable options. This makes it possible to preserve the design integrity of each home while still upgrading to a more efficient, secure access system.
Exceptional Stays’ properties don’t all look alike, and their locks don’t need to look alike, either. This flexibility made it easier to earn homeowner buy-in and allowed the company to roll out smart access at their own pace.
A Scalable Solution for Modern Vacation Rentals
RemoteLock offers a scalable and flexible access control solution for growing vacation rental businesses. It integrates with top property management systems, supports hundreds of lock models, and makes automation easy — saving time, improving security, and enhancing the guest experience.
See how RemoteLock can modernize your vacation rental.
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RemoteLock
Automated Access Control and More
RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution.
