Do Your Residents Understand Their Access Tools?
Smart locks and access software work best when residents are confident using them. For multifamily operators, rolling out new technology without proper onboarding can result in avoidable lockouts and frustration. When residents understand how to use their access tools, they not only feel more secure but also enjoy a smoother living experience.
Why Resident Onboarding Matters
A successful rollout of access control technology requires more than installing smart locks. If residents are unfamiliar with PIN codes, mobile credentials, or app-based entry, they may default to calling the property manager when issues arise. This creates unnecessary strain on staff and erodes the resident experience.
Educating residents on their access tools reduces these problems. When they understand how to use mobile credentials, access common doors, or manage guest entry, satisfaction rises. Residents feel empowered — and your team spends less time fielding lockout calls.
How RemoteLock Enhances Everyday Life
RemoteLock offers features designed to make daily life more convenient for multifamily residents. From automated access schedules to secure digital credentials, the platform brings modern simplicity to property living. Examples include:
- Using mobile credentials on their smartphone instead of carrying keys.
- Letting food delivery drivers or dog walkers into the building without being home.
- Receiving unique codes for guests that expire automatically.
- Unlocking both unit and common doors from a single app.
These conveniences translate into higher resident satisfaction and less operational burden for managers.
The Power of the Resident App
At the heart of this resident-focused experience is the RemoteLock Resident App. This intuitive tool gives residents secure, flexible access in the palm of their hand. With the app, they can:
- Unlock their unit or building entrance with a smartphone tap.
- Create and share temporary access codes for visitors.
- Manage deliveries more easily by granting limited-time access to couriers.
- Enjoy peace of mind knowing they have multiple secure ways to enter their home.
The Resident App simplifies daily routines while reducing lockouts and access-related stress. For property managers, it means fewer emergency calls and a more satisfied community.
Better Understanding Leads to Better Living
Smart access tools are most valuable when residents know how to use them. With clear onboarding and user-friendly technology like the RemoteLock Resident App, multifamily properties see stronger resident satisfaction, smoother operations, and fewer interruptions.
When residents feel confident in their access tools, they enjoy a sense of independence — and you enjoy a more efficient, secure property.
RemoteLock
Advanced Access Control and More
RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution.
