How RemoteLock Transformed a Leading Vacation Rental Company
Jacqueline Wilson, president of Biloxi Beach Resort Rentals, is helping to build a new image for her community. For years, the Gulf Coast of Mississippi was known for fishing and industry, but in recent years, tourism is thriving — and Jacqueline’s team is at the forefront.
Her business is one of the largest property management companies on the Mississippi Gulf Coast, covering a wide range of luxury condominiums and houses. With more than 150 vacation rental properties to manage, Jacqueline’s team is responsible for maintaining a high standard of service across their portfolio. Their properties attract thousands of guests each year, making security and operational efficiency critical to their success.
Improving Efficiency and Safety with RemoteLock
Before implementing RemoteLock, Jacqueline’s team relied on traditional keys, which posed significant security risks and operational challenges. “Smart locks are a necessity. You can’t have keys anymore, those are the old days,” says Jacqueline.
“You can’t have keys anymore, those are the old days”
After integrating RemoteLock’s access control system, her team no longer has to deal with rekeying costs or managing physical keys. Instead, they can grant and revoke access remotely, ensuring that only authorized guests and staff can enter the properties.
RemoteLock has also accelerated turnovers between guests. Previously, physical key handoffs delayed the cleaning and maintenance process. With the benefit of automated access, Jacqueline’s team can clean, service, and prepare properties for the next guest as soon as a unit is vacant. “The more automated things that we have, the better,” says Jacqueline. “To be able to do all of this manually, I’d have to have 50 people working for us.”
“The more automated things that we have, the better”
Peace of Mind for Property Owners and Guests
Guests love the automated check-in process that RemoteLock’s automation affords them. “You don’t have to go to one location and wait in line and you don’t have to be somewhere between eight and five to get your keys,” Jacqueline explains. “Everything is emailed to you, so you can access your unit as soon as it’s available. They really like that.”
Property owners appreciate the security of RemoteLock as well. “We can see who is coming and going at all times of the day, so if something is broken or goes missing, we can check the logs,” says Jacqueline. The elimination of physical keys means that neither guests nor owners need to worry about unauthorized copies being made, so there’s no concern that a previous guest might return unannounced.
The Power of Hardware and Software Integrations
For Jacqueline, one of the biggest advantages of RemoteLock has been its ability to integrate with other software platforms. Biloxi Beach Resort Rentals utilizes property management systems like Escapia and Breezeway to automate bookings, improve guest communication, and manage operations.
RemoteLock’s integration with these systems means that access codes are automatically generated and sent to guests, saving the team hours of manual work each week. Additionally, the ability to sync access control with other property management tools ensures that everything — from guest check-ins to property maintenance — runs smoothly and without delays.
The same flexibility extends to the lock hardware itself. Since many of the units she manages are privately owned and HOA managed, she doesn’t have the option of installing the same lock on every door. With RemoteLock’s support for dozens of popular smart lock brands and models, her company can still monitor and control every lock in the porfolio, even if the brands are different.
Looking to the Future: Thermostat Integration
Ever the early adopter, Jacqueline is already looking forward to RemoteLock’s new thermostat integrations. “People don’t realize that you can’t keep your balcony door open and crank the AC to 60,” She says with exasperation. “Being able to control the thermostat remotely will save us time and money.”
“Being able to control the thermostat remotely will save us time and money.”
In addition to saving her property owners money, a managed thermostat can help prevent significant property damage. If a pipe freezes in an empty unit in a high-rise complex, running water can cause millions in damages. With a managed thermostat, along with upcoming smart valves and water sensors, that risk can be mitigated.
A Game-Changer for Vacation Rentals
Thanks to RemoteLock, Jacqueline and her team at Biloxi Beach Resort Rentals have been able to improve both operational efficiency and guest safety. The platform’s access control, combined with its seamless integrations with other property management software, has transformed how they manage their properties. With plans to integrate additional devices like thermostats, Jacqueline is excited about the future and how RemoteLock will continue to help her business thrive.
You can improve the efficiency, safety, and guest satisfaction of your vacation rental property like Jacqueline has by asking for a RemoteLock demo today.
RemoteLock
Universal Access Control
We provide cloud-based, access control software that empowers those in the multifamily, vacation rental, commercial and related industries to remotely manage and control access to any space from anywhere in the world.
