How Automating Access Transformed Guest Experiences at This Miami Vacation Rental Company
Benichay Brothers Vacation Rentals manages a portfolio of premium vacation properties across Miami, known for their high-quality stays and superior guest service. With a bustling operation comprising 100 units, efficiently managing guest access was crucial to maintaining their exceptional reputation.
Co-owner Eytan Benichay recalls the challenge they faced: managing check-ins, maintaining secure common areas, and streamlining housekeeping access. Initially, manual processes created friction, consuming valuable staff time and compromising the guest experience.
The RemoteLock Difference
After partnering with RemoteLock six years ago, Benichay Brothers saw significant improvements in operational efficiency and guest satisfaction. By implementing RemoteLock’s automated code generation, the team eliminated manual code creation — saving countless hours and minimizing errors. “Automatic code generation has transformed our check-in process,” shares Benichay. “Guests love it, and our team appreciates the time saved.”
Enhanced Efficiency Across Properties
Around half of their units currently use RemoteLock, specifically leveraging August locks tailored for their condominium associations. The Benichay Brothers team particularly values the intuitive interface of RemoteLock’s mobile app. “The app is fantastic. It’s incredibly user-friendly, and our team appreciates managing everything on the go,” says Benichay.
The integration with Airbnb further streamlines operations, automatically syncing booking information and access credentials. “Integration with Airbnb has been a game changer…it’s significantly simplified our workflow,” Benichay notes.
Secure, Controlled Access for Common Areas and Staff
Managing common areas securely is vital for vacation rentals with shared spaces. RemoteLock ensures secure yet seamless access to amenities such as pools and lounges by generating unique, time-bound PINs.
Housekeeping and maintenance staff also benefit significantly from RemoteLock’s scheduling feature. “Being able to remotely set access schedules for cleaning and maintenance teams has eliminated guesswork and optimized our unit turnover process,” explains Benichay.
Looking Ahead: Expanding Integration and Improving Hardware
Impressed with the responsiveness and long battery life of Schlage locks, Benichay plans to convert more units from August locks to Schlage hardware. Additionally, RemoteLock’s recent integration with leak sensors and Honeywell thermostats controls has caught their attention.
“Temperature control is a priority for us. Ensuring guests can’t set temperatures too high or too low is essential, so we’re excited about integrating RemoteLock’s thermostat control,” says Benichay.
Outstanding Support and Ongoing Satisfaction
Benichay highlights the excellent customer support provided by RemoteLock: “Your support team has always been friendly and incredibly helpful.” This responsive customer service has reinforced their long-term relationship with RemoteLock.
Looking back, Benichay firmly believes RemoteLock has substantially enhanced their business operations: “You guys have a really good app, great support, and features that genuinely make our lives easier. We’re very, very happy.”
Benichay Brothers’ experience showcases RemoteLock’s strength in streamlining access control, boosting operational efficiency, and enhancing guest satisfaction — crucial benefits for any growing vacation rental management company.
Discover how RemoteLock can streamline your operations and elevate your guest experience.
RemoteLock
Advanced Access Control and More
RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution.
