RemoteLock Términos de servicio para clientes
These Terms of Service (this “Agreement”) governs your subscription to and/or use of the Services offered by RemoteLock, Inc. (“RemoteLock”). For purposes of this Agreement “you” and “your” refers to the entity (and its affiliates) or the individual that accepts this Agreement in connection with ordering the Services, which shall be deemed to include any order of the Services through a Dealer. If an individual has ordered the Services on behalf of an entity, that individual represents that they have the authority to bind such entity and its affiliates to this Agreement. You acknowledge and agree that this Agreement may be in addition to any terms and conditions imposed by third parties that integrate with and/or make available to you the Services. If you have not ordered the Services but are an authorized user of the Services, the Terms of Service for Authorized Users (the “Authorized User Terms”) governs your use of the Services.
RemoteLock’s Privacy Policy includes information regarding the collection and use of personal information in connection with use of the Services. You hereby acknowledge that you have reviewed RemoteLock’s Privacy Policy and agree to comply with it.
IMPORTANT NOTICE. READ CAREFULLY:
THIS AGREEMENT INCLUDES AUTOMATIC RENEWAL, BINDING ARBITRATION AND A WAVIER OF CLASS ACTION RIGHTS, AS DETAILED BELOW. BINDING ARBITRATION AND THE WAVIER OF CLASS ACTION RIGHTS REQUIRE YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST REMOTELOCK ON AN INDIVIDUAL BASIS, MEANING THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY.
EXCEPT AS EXPRESSLY SET FORTH HEREIN OR OTHERWISE PROHIBITED BY LAW, REMOTELOCK MAY UPDATE THIS AGREEMENT, IN WHOLE OR PART, AT ANY TIME BY UPDATING THIS PAGE. BY CONTINUING TO USE THE SERVICES AND ANY UPDATE THERETO, YOU ARE EXPRESSING YOUR ACKNOWLEDGEMENT AND ACCEPTANCE OF ANY CHANGES TO THIS AGREEMENT. PLEASE CHECK THIS AGREEMENT OFTEN FOR UPDATES.
Definitions.
“Authorized User” means a user that is authorized, directly and/or indirectly, by a RemoteLock Customer to use the Services.
“Customer” means the individual or entity that has ordered the Services, which may include signing up for a no-charge trial. You are the Customer for purposes of this Agreement.
“Intellectual Property Rights” means all present and future worldwide copyrights, trademarks, trade secrets, patents, patent applications, moral rights, contract rights and other proprietary rights.
“Service(s)” means RemoteLock remote device control services, including the use of the Software, that are designed to permit you to manage, control and/or access certain remote devices, including access control and security devices (such as locks). You acknowledge that the Services may change over time and that RemoteLock may suspend or discontinue any part of the Services and/or update or limit features in RemoteLock’s sole discretion, and without notice. You acknowledge that RemoteLock does not make any representations regarding the availability of integrations with third party software and/or devices and that RemoteLock shall not have any obligation to integrate the Services (including any continued integration) with any third party.
“Software” means the object code version of the RemoteLock web portal and any other mobile and/or software applications made available to you or your Authorized Users in connection with the Services.
Use and Restrictions
Right to Use Services and Software. Subject to the terms and conditions of this Agreement and any other applicable limitations, including RemoteLock’s then applicable Authorized User Terms, RemoteLock hereby grants to you a limited, non-exclusive, revocable, non-transferable right to use the Services during the term of this Agreement. For the avoidance of doubt, this right does not include the right to resell the Services.
Account. You may be provided with an account through which you may manage access to the Services (the “Account”). The Account may be accessed and used only by you for purposes of establishing and administering access to the Services. You will be solely responsible for all use of the Account. You will ensure the security and confidentiality of all usernames and passwords associated with the Account and will notify RemoteLock immediately if any such information is lost, stolen or otherwise compromised. You will be fully responsible for all liabilities and damages incurred through use of the Account. Any transactions completed through your Account will be deemed to have been completed by you.
Restrictions. Except as explicitly set forth in this Agreement, you shall not, and shall not permit any third party to: (i) permit other persons or entities to use the Services or Software unless such persons or entities are Authorized Users that have consented to the Authorized User Terms; (ii) reproduce the Services or Software; (iii) modify, translate, adapt or create derivative works from the Services or Software; (iv) reverse engineer, decompile, disassemble (except to the extent applicable laws specifically prohibit such restriction) or attempt to extract source code from the Software; (v) lend, lease, distribute or otherwise transfer the Services or Software; (vi) remove or alter any proprietary notices or labels on the Services or Software; (vii) use the Services or Software or any information regarding the Services or Software to create a competing service; (viii) use the Services or Software to obtain unauthorized access to any device; or (ix) use the Services or Software to harass, injure, or harm any individual or entity.
Service Level. RemoteLock will use commercially reasonable efforts to make the Services available to you and your Authorized Users.
Tokens. RemoteLock may provide a token (or tokens) to facilitate the delivery of purchased Services. Tokens have no monetary value, do not provide the recipient a right to Services beyond any contractual right, are not refundable if unused and are solely for administrative purposes.
Authorized Users
Each Authorized User must consent to the Authorized User Terms in order to use the Services. You hereby consent to the Authorized User Terms on behalf of all of your Authorized Users and agree to be fully responsible for all actions taken by such Authorized Users relating to the Services.
Compliance with Applicable Law.
Privacy, intellectual property and other laws applicable in your jurisdiction may impose certain responsibilities and/or restrictions on you and your use of the Services. You agree that it is your responsibility, and not the responsibility of RemoteLock, to ensure that you comply with any applicable laws when you use the Services. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services and you shall not use the Services.
Warranty Disclaimer.
YOU AGREE THAT REMOTELOCK AND ITS LICENSORS AND SUPPLIERS PROVIDE THE SERVICES ON AN “AS IS” BASIS AND WITHOUT ANY WARRANTIES OR REPRESENTATIONS. NEITHER REMOTELOCK NOR ITS LICENSORS OR SUPPLIERS MAKE ANY WARRANTIES WITH RESPECT TO THE PERFORMANCE OF THE SERVICES AND/OR ANY INFORMATION OR SERVICES PROVIDED IN CONNECTION WITH THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND REMOTELOCK ON BEHALF OF ITSELF AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES WILL ONLY FUNCTION WITH COMPATIBLE DEVICES AND MAY REQUIRE A WORKING CONNECTION TO THE INTERNET. YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU SHALL BE SOLELY RESPONSIBLE FOR OBTAINING COMPATIBLE DEVICES AND A WORKING CONNECTION TO THE INTERNET. REMOTELOCK DOES NOT REPRESENT OR WARRANT THAT YOUR DATA IS SECURE OR WILL BE FREE FROM LOSS OR CORRUPTION OR THAT THE SERVICES WILL BE ERROR FREE OR OPERATE WITHOUT INTERRUPTION. REMOTELOCK DOES NOT HAVE ANY OBLIGATION TO BACKUP YOUR DATA. YOU HEREBY ACKNOWLEDGE THAT THE SERVICES ARE NOT INTENDED TO ACT AS ANY KIND OF SECURITY SYSTEM OR MONITORING OR SAFETY DEVICE.
Intellectual Property Ownership, Feedback and Data
Intellectual Property Ownership. All worldwide Intellectual Property Rights in and to the Services and Software, including any additions, improvements, updates, and modifications thereto which may be developed or otherwise acquired by either party (whether or not contemplated by or made in conjunction with this Agreement) are, and shall remain, the exclusive property of RemoteLock. You acknowledge that you are not receiving any ownership interest in or to any of the foregoing. All rights in and to the Services and Software not expressly granted to you in this Agreement are reserved by RemoteLock.
Feedback. You may communicate with RemoteLock about the Services and hereby agree that RemoteLock shall own all feedback, comments, suggestions, ideas, concepts and changes that you communicate to RemoteLock regarding the Services and all associated Intellectual Property Rights (collectively the “Feedback”). You hereby assign to RemoteLock all of your right, title and interest thereto. You agree that you will not knowingly provide RemoteLock any Feedback that is subject to third party Intellectual Property Rights. You agree to cooperate fully with RemoteLock with respect to signing further documents and doing such other acts as are reasonably requested by RemoteLock to confirm that RemoteLock owns the Feedback and to enable RemoteLock to register and/or protect any associated Intellectual Property Rights. For the avoidance of doubt, Feedback shall not be considered your Confidential Information and RemoteLock shall not owe you any compensation in connection with the Feedback.
User Information. You will be responsible for all data, information and other content provided by you and each Authorized User, whether or not such data or information is specifically requested by RemoteLock as part of providing the Services (“User Information”). You grant to RemoteLock all necessary rights and licenses in and to the User Information necessary for RemoteLock to provide the Services and otherwise perform its obligations under this Agreement. You will not, and will not permit any third parties to, provide User Information that, and You represent and warrant that no User Information: (a) infringes, misappropriates or violates any third party rights, including any Intellectual Property Right or privacy rights, or is defamatory, harmful to minors, obscene or child pornographic; (b) contains any viruses or programming routines intended to damage, surreptitiously intercept or expropriate any of the Services, Software, data or personal information; or (c) is false, misleading or inaccurate. RemoteLock will not be responsible or liable for any deletion, correction, destruction, damage, loss or failure to store or back-up any User Information. RemoteLock may take remedial action if any User Information violates this section; however, RemoteLock is under no obligation to review any User Information for accuracy or potential liability. You shall be solely responsible for obtaining any required consents for the collection and use of User Information that is provided by you and, hereby, indemnify and hold RemoteLock harmless for its authorized processing of such User Information on your behalf.
Consent to Access User Information. You may have access to certain User Information collected in connection with Authorized User’s use of the Services, including, without limitation, Authorized User’s personal information and access to devices managed using the Services. You agree to notify Authorized Users of and obtain Authorized User consent to your access to such User Information in accordance with applicable law. If you have not obtained such consent, you are not authorized to access such User Information.
Usage Data. RemoteLock shall have the right to capture and analyze data and information from and relating to the use and operation of the Services, provided that such data is not reasonably capable of identifying any particular Customer and/or Authorized User (“Usage Data”). Any Usage Data collected by RemoteLock will be owned by RemoteLock and may be used by RemoteLock for any lawful business purpose without a duty of accounting to you. For the avoidance of doubt, Usage Data shall not be considered your Confidential Information.
Term and Termination.
Term. This Agreement shall commence on the earlier of (a) the date that you order the Services or (b) the date upon which you first use the Services (the “Effective Date”) and shall continue for an “Initial Term”, which shall be the term set forth in the applicable ordering document or web site pursuant to which you ordered the Services. Thereafter this Agreement shall renew for additional periods of one year (each a “Renewal Term”) unless you provide prior written notice to RemoteLock of your intent not to renew the Services at least forty-five (45) days before the end of the then-current term, provided that, if applicable law requires a shorter notice period for cancellation of automatic renewal, such shorter notice period shall apply. The Initial Term together with all Renewal Terms shall be the “Term”. RemoteLock may provide you a no-charge trial period. If you are provided a no-charge trial period and do not continue with a paid subscription, the Term shall conclude at the end of the free trial period.
Termination. Notwithstanding anything to the contrary in this Agreement, this Agreement may be terminated prior to expiration of the Term under the following circumstances. RemoteLock may terminate this Agreement or suspend access to your use of the Services immediately and without notice for a material breach of this Agreement or any improper use of the Services as may be determined in RemoteLock’s reasonable discretion. Improper use of the Services may include, without limitation, abuse of RemoteLock customer support. In the event of a termination pursuant to the foregoing two sentences, you shall not be entitled to any refund of amounts paid, including any amounts paid for future access to the Services. In addition, RemoteLock may terminate this Agreement and your access to the Services at any time with at least ninety (90) days’ prior written notice to you, provided that RemoteLock will refund any amounts paid for future service if termination is pursuant to this sentence. If the Services are provided on a no-charge basis, RemoteLock may terminate this Agreement and your access to the Services at any time, for any reason and without prior notice. If RemoteLock materially breaches this Agreement, you may terminate this Agreement “for cause” by providing thirty (30) days’ prior written notice to RemoteLock detailing such material breach, provided that, such termination shall be void if RemoteLock cures its breach within the thirty (30) day period. If you terminate “for cause” RemoteLock will refund any payments made for future service. You may also terminate this Agreement “for convenience” at any time by providing written notice to RemoteLock. You agree that if you terminate this Agreement “for convenience” you shall not be entitled to any refund of amounts paid to RemoteLock and any remaining fees for the full term of your subscription (i.e., the term of your subscription applicable before termination “for convenience”) shall become immediately due and may be immediately invoiced by RemoteLock.
Promptly upon termination or expiration of this Agreement, you and your Authorized Users will cease use of the Services. Provisions that by their nature, should survive termination of this Agreement shall survive termination. By way of example, the following will survive termination: any obligation you have to pay, indemnification obligations, any limitation of liability, terms regarding ownership of intellectual property and terms regarding disputes. ON EXPIRATION OR TERMINATION OF THIS AGREEMENT, UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW, REMOTELOCK SHALL NOT HAVE ANY OBLIGATION TO RETAIN OR RETRIVE DATA COLLECTED IN CONNECTION WITH YOUR USE OF THE SERVICES.
Fees.
Payment. You agree that RemoteLock may charge you for all applicable fees for the Services that you order or use (“Fees”). Fees shall be set forth in an ordering document or will be described on RemoteLock’s website. All quoted Fees will be exclusive of taxes, duties and the like, which may be charged by RemoteLock and will be paid by you (exclusive of taxes based on RemoteLock’s net income). Unless otherwise set forth in an ordering document, subscription fees shall be charged upon the initial purchase and at the beginning of each Renewal Term. If RemoteLock provides you an alternative payment schedule with multiple payment installments over the applicable subscription Term (for example, monthly payments for an annual subscription), the remaining amount for the entire subscription Term shall immediately become due and payable if you do not pay an installment payment on time. If you are provided a no-charge trial period and continue to a paid subscription after such no-charge trial period, subscription fees may be charged upon conclusion of the no-charge trial period. If additional subscriptions for Services are purchased by you during the then-applicable Term, Fees for additional subscriptions shall be charged at RemoteLock’s then-applicable price and shall be pro-rated for the remainder of the then-applicable Term for such additional subscriptions so that all subscriptions expire/renew at the same time. You agree that any non-subscription Fees may be charged according to RemoteLock’s then-applicable policy, which may include being immediately charged for such Fees. If any payment is not received on time, is returned unpaid or if any credit card or similar transaction is rejected, denied, challenged or reversed, RemoteLock may suspend your access to the Services until payment is made or terminate this Agreement for material breach.
If your ordering document indicates that Fees shall be invoiced, Fees shall be due within thirty (30) days of invoice date. You agree that RemoteLock may send invoices to any address that is set forth on the ordering document. RemoteLock shall not be required to use your payment system to submit an invoice and you agree that you do not require a purchase order to issue before invoicing. If you fail to pay the Fees on time, RemoteLock may charge the lesser of 1% interest per month or the maximum allowable under applicable law on overdue amounts.
UNLESS YOU CANCEL AUTOMATIC RENEWAL OF YOUR SUBSCRIPTION, AS DETAILED ABOVE IN “TERM”, YOU UNDERSTAND THAT YOUR SUBSCRIPTION TO THE SERVICES WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE REMOTELOCK (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES AND ANY TAXES FOR EACH RENEWAL TERM, USING ANY PAYMENT METHOD, INCLUDING ANY CREDIT AND/OR DEBIT CARD, THAT REMOTELOCK HAS ON RECORD FOR YOU.
IF YOU ARE PROVIDED A NO-CHARGE TRIAL PERIOD, YOU UNDERSTAND THAT YOUR SUBSCRIPTION TO THE SERVICES WILL AUTOMATICALLY CONTINUE ON A PAID BASIS UNLESS YOU CANCEL BEFORE THE END OF THE NO-CHARGE TRIAL PERIOD, AND YOU AUTHORIZE REMOTELOCK (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES AND ANY TAXES FOR THE PAID SUBSCRIPTION, USING ANY PAYMENT METHOD, INCLUDING ANY CREDIT AND/OR DEBIT CARD, THAT REMOTELOCK HAS ON RECORD FOR YOU.
Fee Updates. RemoteLock may update applicable Fees at any time by updating such Fees on its website or otherwise providing notice to you. Updates to Fees, including any Fees for the use of integrations and/or premium services, shall apply immediately.
Confidentiality.
Confidential Information. Each party (the “Disclosing Party”) may from time to time during the term of this Agreement disclose to the other party (the “Receiving Party”) certain non-public information regarding the Disclosing Party’s business, including technical, marketing, financial, personnel, planning, and other information (“Confidential Information”). Regardless of whether marked as confidential or not, any non-public information regarding the Services or Software shall be deemed the Confidential Information of RemoteLock.
Protection of Confidential Information. The Receiving Party shall not disclose the Confidential Information of the Disclosing Party, and shall otherwise protect such Confidential Information, using the same degree of care which the Receiving Party ordinarily uses with respect to its own Confidential Information, but in no event with less than reasonable care. The Receiving Party shall not use the Confidential Information of the Disclosing Party for any purpose other than in connection with the Receiving Party’s rights and duties pursuant to this Agreement, and shall limit the disclosure of the Confidential Information of the Disclosing Party to the employees or agents of the Receiving Party who have a need to know such Confidential Information for purposes of this Agreement, and who are, with respect to the Confidential Information of the Disclosing Party, bound by confidentiality terms no less restrictive than those contained herein.
Exceptions. Notwithstanding anything herein to the contrary, Confidential Information shall not be deemed to include any information which (i) was already lawfully known to the Receiving Party at the time of disclosure by the Disclosing Party as reflected in the written records of the Receiving Party; (ii) was or becomes lawfully known to the general public without breach of this Agreement; (iii) was independently developed by the Receiving Party without access to, or use of, the Confidential Information; or (iv) is required to be disclosed by law or by the order or a court or similar judicial or administrative body; provided, however, (a) that the Receiving Party shall notify the Disclosing Party of such requirement immediately and in writing, and shall cooperate reasonably with the Disclosing Party, at the Disclosing Party’s expense, in the obtaining of a protective or similar order with respect thereto and (b) such information shall continue to be deemed Confidential Information with respect to any other use or disclosure.
Limitation of Liability.
YOU AGREE THAT IN NO EVENT SHALL REMOTELOCK OR ITS PARENTS, AFFILIATES, RELATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, LICENSORS OR SUPPLIERS (COLLECTIVELY, REMOTELOCK AND THE OTHER ENTITIES, THE “REMOTELOCK ENTITIES”) BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND RELATING TO THIS AGREEMENT, THE SERVICE, THE SOFTWARE AND/OR ANY INFORMATION OR OTHER SERVICES PROVIDED IN CONNECTION WITH THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOST DATA, UNAUTHORIZED ACCESS TO YOUR PROPERTY, PROPERTY DAMAGE OR INABILITY TO USE THE SOFTWARE, AND/OR ANY INFORMATION OR SERVICES, EVEN IF THE REMOTELOCK ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ADDITIONALLY, IN NO EVENT SHALL THE REMOTELOCK ENTITIES AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE GREATER OF THE AMOUNT PAID BY YOU TO REMOTELOCK IN THE TWELVE (12) MONTHS IMMEDIATELY PROCEEDING WHEN THE APPLICABLE CAUSE OF ACTION FIRST AROSE OR ONE HUNDRED DOLLARS (US$100.00). THE LIMITATIONS OF THIS SECTION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE.
THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY. IF ANY PORTION OF THIS SECTION IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE LIMITATION OF LIABILITY.
Indemnification.
By RemoteLock. If you are, or RemoteLock reasonably believes that you will become, subject to any third party claim that your authorized use of the Services infringes any U.S. copyright or U.S. patent, RemoteLock will, at its option and expense: (a) procure for you the right to continue using the Services or (b) replace or modify the Services so as to no longer infringe. If RemoteLock is unable to reasonably resolve the third party claim through the foregoing options, it may terminate this Agreement and shall promptly refund to you any Fees paid for future use of the Services. RemoteLock’s obligation under this section will not extend to any claim based on or arising from: (i) additions, changes or modifications to the Services by or on behalf of you or your Authorized User(s); (ii) use or incorporation of the Services or any component thereof with or into any other service, product or process; (iii) User Information; or (iv) your or your Authorized User(s)’ unauthorized use of the Services. You will give RemoteLock prompt notice of any infringement or potential infringement covered by the obligations of RemoteLock under this section. THIS SECTION STATES REMOTELOCK’S ENTIRE LIABILITY FOR INFRINGEMENT OR MISAPPROPRIATION CLAIMS RELATING TO THIS AGREEMENT AND THE SERVICES.
By You. You agree to defend, indemnify and hold harmless the RemoteLock Entities from and against any claims, suits or other actions brought by third parties (including any Authorized User or a government entity), including, without limitation, associated losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) resulting from or relating to (i) any breach by you (including your Authorized Users, employees, agents and representatives) of your representations, obligations, duties, or responsibilities under this Agreement; (ii) any negligent actions or omissions on the part of you (including your Authorized Users, employees, agents and representatives); or (iii) an allegation that the authorized use by RemoteLock of any User Information infringes or misappropriates the rights (including Intellectual Property Rights and privacy rights) of, or has caused liability, harm or damage to, any third party, or otherwise relating to the User Information.
You further agree to indemnify the RemoteLock Entities against all costs or expenses incurred by the RemoteLock Entities in connection with legal proceedings between you, your Authorized Users, employees, agents and representatives a third party and/or a government entity related to your or your Authorized User(s)’ activities, including, without limitation, any costs or expenses incurred by the RemoteLock Entities in connection with discovery requests.
Complaints
Immediately, but in no event more than five (5) business days after you learn of any complaint about the Services involving a real or possible Services defect, you shall submit a full written report concerning the complaint to RemoteLock and shall cooperate fully with RemoteLock in investigating and resolving the complaint. Without limiting the generality of the foregoing, when reporting the complaint, you shall use reasonable efforts to comply with the timelines and procedures as specified by RemoteLock.
Choice of Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado, excluding its conflict of law provisions. The parties agree that the Uniform Computer Information Transactions Act (UCITA) is hereby excluded from application to this Agreement and the parties agree that the United Nations Convention for the International Sale of Goods is excluded in its entirety from this Agreement.
Dealer Terms
THIS SECTION ONLY APPLIES TO YOU IF YOU HAVE PURCHASED THE SERVICES FROM A REMOTELOCK AUTHORIZED DEALER (A “DEALER”). NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IF YOU HAVE PURCHASED THE SERVICES FROM A DEALER, THE FOLLOWING TERMS SHALL APPLY.
Dealer Terms – Fees and Billing: If you have ordered the Services through a Dealer, Fees and billing shall be according to your agreement with the Dealer. In the event that a Dealer ceases to do business and/or loses its authorization from RemoteLock, you agree that RemoteLock may collect any unpaid fees for the Services directly from you.
Dealer Terms – Support: For so long as you are ordering the Services through a Dealer, you acknowledge and agree that support for the Services shall be provided by such Dealer and that RemoteLock shall have no obligation to respond directly to any request for support from you and/or any of your Authorized Users.
Dealer Terms – Transition: If the Dealer that you ordered the Services from ceases to do business and/or loses its authorization from RemoteLock, you agree that RemoteLock may transition your account to being a direct RemoteLock customer, including obtaining direct payment from you for applicable fees, and that the “Dealer Terms” shall no longer apply (a “Dealer Transition”). If a Dealer Transition occurs and you do not promptly provide information requested by RemoteLock, including any requested payment information, you agree that RemoteLock may immediately cease providing the Services.
Dealer Terms – User Information. You acknowledge and agree that the Dealer may have access to User Information and/or Usage Data in connection with the Services, including information made available in connection with Dealer’s support or billing of Fees. If you do not agree to Dealer having access to such information, do not order the Services through the Dealer.
Dispute Resolution: Mandatory, Bilateral Arbitration and Waiver of Class Actions
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
YOU AND REMOTELOCK AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF, OR RELATING TO YOUR USE OF THE SERVICES OR TO THIS AGREEMENT SHALL BE RESOLVED ONLY BY FINAL AND BINDING BILATERAL ARBITRATION, except that (1) you may assert claims in small claims court in your county of residence within the United States if your claims qualify; and (2) this agreement to arbitrate does not include your or RemoteLock’s right to seek injunctive or other equitable relief in state or federal court in Denver County, Colorado to prevent the actual or threatened infringement, misappropriation or violation of a party’s Intellectual Property Rights. The Federal Arbitration Act (the “FAA”), 9 U.S.C. §1, et seq., and federal arbitration law apply to this Agreement and govern all questions as to whether a dispute is subject to arbitration.
En el arbitraje no hay juez ni jurado, y la revisión judicial de un laudo arbitral es limitada. Sin embargo, un árbitro puede conceder a título individual los mismos daños y perjuicios y reparaciones que un tribunal (incluidas las medidas cautelares y declarativas o los daños y perjuicios legales), y debe cumplir los términos de este Acuerdo.
Para evitar dudas, las disputas sujetas a este acuerdo de arbitraje incluirán, entre otras, cualquier reclamación o controversia entre usted y RemoteLock con respecto a ventas, devoluciones, reembolsos, cancelaciones, defectos, políticas, privacidad, publicidad o cualquier comunicación entre usted y RemoteLock, incluso si la reclamación surge después de que usted o RemoteLock hayan rescindido su acceso a los Servicios y/o a este Acuerdo.
Antes de iniciar un arbitraje, usted y RemoteLock acuerdan mutuamente notificar por escrito a la otra parte (“Aviso de Disputa”), el cual deberá contener: (a) una descripción escrita del problema y los documentos e información de respaldo pertinentes; y (b) una declaración de la reparación específica solicitada. Salvo en caso de posible daño irreparable, usted y RemoteLock acuerdan intentar de buena fe resolver cualquier disputa antes de iniciar un arbitraje y no iniciar un procedimiento de arbitraje hasta cuarenta y cinco días después de la entrega del Aviso de Disputa aplicable.
Proceso y Procedimiento de Arbitraje
Si usted y RemoteLock no llegan a una solución acordada en un plazo de cuarenta y cinco (45) días a partir de la entrega del Aviso de Disputa, cualquiera de las partes podrá iniciar un arbitraje vinculante como único medio para resolver las reclamaciones, sujeto a este Acuerdo. El arbitraje (1) será administrado por Judicial Arbitration and Mediation Services, Inc. (“JAMS”), de conformidad con las Reglas y Procedimientos de Arbitraje Simplificado de JAMS vigentes en ese momento (las “Reglas de JAMS”) y según lo modificado por este acuerdo de arbitraje, incluidas las reglas relativas a la presentación, administración, descubrimiento y honorarios del árbitro; (2) será llevado a cabo por un único árbitro neutral; y (3) tendrá lugar en el condado donde usted resida o en cualquier ubicación razonable dentro de los Estados Unidos que le sea conveniente. En la medida en que este acuerdo de arbitraje entre en conflicto con la Política de JAMS sobre Arbitrajes de Consumo de conformidad con las Cláusulas Pre-Disputa Estándares Mínimos para la Equidad Procesal (los “Estándares Mínimos”), se aplicarán los Estándares Mínimos a ese respecto.
USTED Y REMOTELOCK ACUERDAN QUE CUALQUIER PROCEDIMIENTO DE RESOLUCIÓN DE DISPUTAS SE LLEVARÁ A CABO ÚNICAMENTE DE FORMA INDIVIDUAL Y NO EN UNA ACCIÓN COLECTIVA, REPRESENTATIVA O DE ABOGADO GENERAL PRIVADO. Además, a menos que usted y RemoteLock acuerden expresamente lo contrario, el árbitro no podrá consolidar las reclamaciones de más de una persona y no podrá presidir ninguna forma de procedimiento representativo o colectivo. Si un tribunal decide que la ley aplicable impide la aplicación de cualquiera de las limitaciones de esta sección en cuanto a una reclamación particular de reparación, entonces esa reclamación (y solo esa reclamación) deberá separarse del arbitraje y podrá presentarse ante un tribunal.
Si, por cualquier motivo, una reclamación procede en un tribunal en lugar de en un arbitraje, usted y RemoteLock renuncian cada uno al derecho a un juicio con jurado.
POR LO TANTO, USTED ENTIENDE Y ACEPTA QUE, AL CELEBRAR ESTE ACUERDO, USTED Y REMOTELOCK RENUNCIAN CADA UNO AL DERECHO A UN JUICIO CON JURADO Y AL DERECHO A PARTICIPAR EN UNA ACCIÓN COLECTIVA O REPRESENTATIVA POR CUALQUIER RECLAMACIÓN CUBIERTA POR ESTE ACUERDO.
Las Reglas de JAMS están disponibles en su sitio web en http://www.jamsadr.com/rules-streamlined-arbitration/. No obstante cualquier Regla de JAMS en contrario o cualquier otra disposición en las reglas de arbitraje elegidas, por acuerdo, para regir, usted y RemoteLock acuerdan que todas las cuestiones relativas a una disputa se delegan al árbitro para que las decida. Además, el árbitro, y no ningún tribunal o agencia federal, estatal o local, tendrá autoridad exclusiva para resolver todas las disputas que surjan de o estén relacionadas con la interpretación, aplicabilidad, exigibilidad o formación de este Acuerdo, incluyendo, pero no limitado a cualquier reclamación de que todo o parte de este Acuerdo es nulo o anulable, o si una reclamación está sujeta a arbitraje. El laudo del árbitro será por escrito, vinculante para las partes y podrá ser registrado como sentencia en cualquier tribunal de jurisdicción competente.
Audiencia
Si su reclamación no excede los $10,000 (USD), usted y RemoteLock acuerdan renunciar a una audiencia oral por parte del árbitro y el arbitraje se llevará a cabo únicamente sobre la base de los documentos que usted y RemoteLock presenten al árbitro, a menos que usted solicite una audiencia o el árbitro determine que una audiencia es necesaria. En la medida en que usted o RemoteLock soliciten una audiencia oral, o el árbitro la considere necesaria, usted y RemoteLock acuerdan que la audiencia se llevará a cabo telefónicamente o por videoconferencia.
Decisión del Árbitro
El laudo de un árbitro será una declaración escrita de la resolución de cada reclamación y también proporcionará una declaración escrita concisa de los hallazgos y conclusiones esenciales que forman la base del laudo. La decisión y el laudo del árbitro son finales y vinculantes, con una revisión judicial limitada bajo la FAA, y la sentencia sobre el laudo puede ser registrada en cualquier tribunal de jurisdicción competente.
Honorarios
Es responsabilidad de cada parte pagar las tarifas de presentación, gestión de casos/administrativas y honorarios del árbitro de JAMS según lo establecido en las Reglas de JAMS. En la medida en que la tarifa de presentación del arbitraje exceda el costo de presentar una demanda, RemoteLock pagará el costo adicional. Si su reclamación por daños y perjuicios no excede los $25,000 (USD) y usted sigue el procedimiento de aviso de disputa establecido anteriormente, RemoteLock pagará todas esas tarifas a menos que el árbitro determine que la sustancia de su disputa o la reparación solicitada fue frívola o se presentó con un propósito indebido (según los estándares establecidos en la Regla Federal de Procedimiento Civil 11(b)).
Reclamaciones de Menor Cuantía y Acción Gubernamental
Como alternativa al arbitraje, usted o RemoteLock pueden resolver disputas en un tribunal de reclamaciones de menor cuantía que tenga jurisdicción sobre su reclamación. Este Acuerdo y este acuerdo de arbitraje no le impiden llevar su Disputa a la atención de ninguna agencia gubernamental federal, estatal o local. Dichas agencias pueden, si la ley lo permite, buscar reparación contra RemoteLock en su nombre.
General.
Comunicaciones Electrónicas. Al utilizar los Servicios, usted consiente en recibir comunicaciones electrónicas de RemoteLock. Estas comunicaciones electrónicas pueden incluir avisos sobre tarifas y cargos aplicables, información transaccional y otra información relacionada con los Servicios. Estas comunicaciones electrónicas forman parte de su relación con RemoteLock y las recibe como parte de su acuerdo con RemoteLock. Usted acepta que cualquier aviso, acuerdo, divulgación u otra comunicación que RemoteLock le envíe electrónicamente satisfará cualquier requisito legal de comunicación, incluyendo que dichas comunicaciones sean por escrito.
Acuerdo Completo. A menos que haya celebrado un acuerdo o documento de pedido independiente con RemoteLock que contenga términos adicionales (un "Acuerdo Marco"), este Acuerdo representa el entendimiento completo entre usted y RemoteLock en relación con su compra y/o uso de los Servicios. Para evitar dudas, una orden de compra del Cliente o documento similar no se considerará un Acuerdo Marco y los términos de dicho documento no se aplicarán. Si un Acuerdo Marco se aplica a su uso de los Servicios, los términos del Acuerdo Marco y este Acuerdo se aplicarán a su uso de los Servicios, a menos que se establezca lo contrario en el Acuerdo Marco. En caso de conflicto entre el Acuerdo Marco y este Acuerdo, prevalecerá el Acuerdo Marco. Para evitar dudas, salvo lo establecido en la frase anterior, este Acuerdo prevalece sobre cualquier otra comunicación entre usted, o en su nombre, y RemoteLock, incluyendo cualquier versión anterior de este Acuerdo. En la medida en que su uso de los Servicios involucre o esté integrado con productos o servicios de terceros, los términos de terceros también pueden aplicarse a los servicios de terceros.
Menores de edad. Debe tener al menos 18 años de edad (o la edad que se requiera según la ley aplicable, pero en ningún caso menos de 18 años) para utilizar los Servicios.
Cesión. Usted no podrá ceder este Acuerdo a menos que sea a una entidad que adquiera sustancialmente todos sus activos, siempre que dicho cesionario no sea un competidor de RemoteLock, según lo determine RemoteLock a su razonable discreción, y dicho cesionario acepte por escrito asumir todas las obligaciones en virtud de este Acuerdo. Salvo lo establecido anteriormente, usted no podrá ceder ninguno de sus derechos ni delegar ninguna de sus obligaciones en virtud de este Acuerdo a ninguna parte sin el consentimiento expreso por escrito de RemoteLock. Cualquier intento de cesión que infrinja lo anterior será nulo y sin efecto. Sujeto a lo anterior, este Acuerdo será vinculante y redundará en beneficio de sus sucesores y cesionarios.
Notificaciones. Cualquier notificación en virtud del presente deberá ser por escrito y se enviará por correo certificado o por correo electrónico. La notificación a usted se enviará a cualquier dirección física y/o de correo electrónico que usted (o en su nombre) proporcione a RemoteLock. Si usted no proporciona ninguna dirección a RemoteLock, RemoteLock podrá enviar la notificación de cualquier manera que determine a su razonable discreción. La notificación a RemoteLock se enviará por correo electrónico a legalnotice@remotelock.com. Las notificaciones se considerarán entregadas cuando se reciban.
Fuerza Mayor
RemoteLock no será responsable de ningún incumplimiento del Acuerdo ni de ningún retraso o fallo en el cumplimiento resultante de cualquier causa fuera del control razonable de RemoteLock, incluyendo, entre otros, el clima, disturbios civiles, actos de autoridades civiles o militares, pandemias o casos fortuitos.
Otras Disposiciones.
Si usted acepta este Acuerdo en nombre de una entidad, usted declara y garantiza que está autorizado para aceptar en nombre de dicha entidad y vincularla a estos términos.
Si usted es residente de California, de acuerdo con el Código Civil de California § 1789.3, puede presentar quejas ante la Unidad de Asistencia para Quejas de la División de Servicios al Consumidor del Departamento de Asuntos del Consumidor de California, contactándolos por escrito en 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, o por teléfono al 800-952-5210.
Ninguna renuncia, enmienda o modificación de cualquier disposición de este Acuerdo será efectiva a menos que se realice por escrito y sea firmada por la parte contra la cual se pretende hacer valer dicha renuncia, enmienda o modificación.
Ningún fallo o retraso por parte de ninguna de las partes en el ejercicio de cualquier derecho, facultad o recurso en virtud de este Acuerdo, salvo que se disponga específicamente en el presente, se considerará una renuncia a dicho derecho, facultad o recurso.
Si alguna disposición de este Acuerdo fuera declarada por un tribunal de jurisdicción competente como contraria a la ley, las demás disposiciones de este Acuerdo permanecerán en pleno vigor y efecto.
Usted no deberá exportar los Servicios o el Software en violación de ninguna ley de control de exportaciones.
La relación entre las partes será únicamente la de contratista independiente y nada de lo contenido en este Acuerdo se interpretará en el sentido de que alguna de las partes sea agente, socio, empresa conjunta o representante de la otra para ningún propósito.